Access to your funds anywhere Debit MasterCard is accepted. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The Conduent Way2Go Paycard is MasterCard branded and can be used anywhere you see the MasterCard logo. Keep your receipts each time you swipe your card. If you still have funds on your Bank of America Visa Card, dont worry! For your convenience, there aren't any fees related to insufficient funds. It took 6 days and I received no confirmation or message that said it would be successfully transferred or even how long it would take. NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. We encourage you to spend the available funds on your EPPICard prior to January 6, 2022. Once the first child support collection is received, it will be posted to your debit card overnight. A debit card that has been activated will become inactive when the cardholder has not had any card swipe debit transaction activity for five years. Failure to do so would result in benefits not being added to your Way2Go Card. Your debit card may be dirty or damaged. Receive free alerts and notifications via email, phone, or text message. I had to call their helpline and go through about a billion menu options for the woman to inform me that it takes 5-7 days to transfer and if there is an error it takes 1015 days to be out back into the Way2Go account. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction. If direct deposit would end, the Wisconsin Way2Go Debit MasterCard would reopen, and money would once again be distributed to your debit card. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, World Elder Abuse Awareness Day Conference, Pandemic Emergency Unemployment Compensation (PEUC), Work Search and Your Eligibility for Unemployment Benefits, Contact Arizona Unemployment Insurance Benefits, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), Electronic Payment Card (EPC) from Unemployment Insurance Benefits, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, You can make a transfer of funds to another bank account using the. If you are in the store and enter the wrong PIN, you will have three more chances that day to enter the right PIN. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. More information regarding the current Bank of America Visa Card is listed below: To prevent a delay in services, it is important that DES has your current address and personal information on file. English| Espaol | Kryol Ayisyen. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. How do I access the Way2Go Card Services Online? Expedited card delivery is 3 to 5 calendar days. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. Definitely; the Way2Go Card app is available on iOS and Android devices. What if I lose my Debit Card (ePayment/Way2Go Card)? Four good reasons to indulge in cryptocurrency! Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. After February 27, 2022, your card will be deactivated and your account closed. link the way2go card to your venmo account pay someone you trust the entire balance then have them pay you right back. Contact Wisconsin Debit Card customer service at 1-877-253-3686. The contact information for Bank of America is on the back of your card. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds. This is a change for all debit card users. The IVR and all vendor notifications are available in Spanish. The custodial parent can view their account online for free at www.GoProgram.com, call Way2Go Card Customer Service at 1-855-462-5888, or perform a balance The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. The Way2Go Card is a reloadable, prepaid card issued by Comerica Bank. Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! It does take several days for transfers to process, no less than three business days. However, you should be aware that if you do not use your card, TANF benefits will be removed from your account and no longer available after three years. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. Cons I haven't found any, yet. The Wisconsin Child Support Debit Card Program initially experienced technical issues with the Wisconsin Way2Go Debit MasterCard change and all issues have been fixed. Way2Go Card call centers can only assist in matters relating to the debit card itself. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. Leading the way to wherever you want to go. You need to call Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service representative. As a result of the ongoing changes, a number of customers who currently receive child support payments via direct deposit may have received a new Way2Go EPC card in error. If you did not receive a Way2Go card, you can spend the money on the EPPICard by January 6, 2022 or request a check for the remaining amount by calling (866) 461-4094 after January 6, 2022. It will be deactivated and a new card requested. Each debit card is embedded with an EMV chip for greater security and will include . You may also keep your Way2Go EPC card for future use. * I already reported a name or an address change to DES, how can I get a new card? What is the last date to request a BofA replacement card? When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. The last payments by paper check were mailed November 1, 2012. ATM Denial for Insufficient Funds The customer's legal representative should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service person. Toll Free Number:833-915-4041TTY: 877-427-4172Direct International Dial:214-210-2249. 4. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. How do I transfer funds from my Way2Go Card to my Bank Account? Go Program, which manages the debit card program, will create and mail out a new card to the address provided to the child support program. You must register the new card on. Only 8 minutes was I actually talking to someone. Access to your funds anywhere debit MasterCard cards are accepted. Start using your Card immediately anywhere MasterCard is accepted, including online and for bill payments! Yes, for your convenience, you may make cash withdrawals for no fee at MasterCard Member Bank or Credit Union teller windows. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement. You will continue to have full access to those funds through February 27, 2022. Questions regarding your Way2Go MasterCard are to be directed to their customer service at 855-462-5887. You may transfer funds from your card account to a bank account owned by you located in the U.S.A. $0.50 after the 3rd request (each call, each calendar month). You will get your card 5-10 business days after you get the first letter. Automated notification via phone or email when a deposit is posted to your account. Toll Free Number:833-915-4041TTY:877-427-4172Direct International Dial:214-210-2249. ATMs usually dispense money in increments of $20. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. Bank of America will provide card replacements until January 27, 2022. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. is all very user friendly and easy to find these options. There is a $0.25 transaction fee for each call thereafter. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com.Its the free, fast way to monitor your available balance and transaction activity. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction history Confirm your last deposit Change your PIN Set-up and manage deposit and balance alerts Manage notification preferences Activate a new Card Ability to view ancillary service charge information Lock and unlock your card: Did you misplace your card or leave it behind at a store? If you continue to use this site we will assume that you are happy with it. Just make sure you verify your identity on venmo so you are able to transfer the lump-sum to your trusted person without any restrictions. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. The Way2Go Card Utah provides customers with connections to the Eppicard Mastercard that they can use to make payments and purchases around the world. Login - Way2Go Website. How much can I withdraw from my Eppicard? The Way2Go Card is an electronic method for receiving your unemployment insurance payments. Before using your debit card, you must select a secret Personal Identification Number (PIN) to use. To sign up for Direct Deposit click here. It is important to keep track of your balance. Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. After September 23, 2021, no payments will be made to your Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. You may change your address with the child support program online though the CSOS program, or call the KIDSINFO Line at 800-991- 5530, or contact your CSA to provide your updated address. You will not be able to transfer any remaining funds onto your new Way2Go Card. But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! What is a PIN? This will not change the way you receive your child support payments. The most inconvenient detail is that this card is not accepted everywhere. Bank of America will provide card replacements until January 27, 2022. Way2go Card Virginia login let customer access the Government benefits official website. I was on the phone for 3 HOURS AND 53 MINUTES. Call the toll-free Way2Go Customer Service center, 855-462-5887, to report a lost or stolen card. Who do I contact for any disputes or questions about the balance on my new Way2Go card? The developer provided this information and may update it over time. After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. Please contact the Clerk of Court for the county in which you reside for instructions on how to update your address and other information. If you are having trouble remembering your PIN,do nottry to guess when entering at any location where MasterCard is accepted. Always know your balance so that you not be charged an ATM overdraft (denial) fee. COPYRIGHT 2023 NJ CHILD SUPPORT. Only contact Way2Go Card to report a lost or stolen card or if you need assistance in resetting your debit card PIN. Benefits used or misused by a Protective Payee will not be replaced. call 1-877-253-3686 to activate the card and create a PIN. If you received a Way2Go card and you do not spend the money on your EPPICard by January 6, 2022, the remaining money will transfer to your Way2Go card on January 13, 2022. Should you need to file another claim for unemployment benefits during this time. You can find an ATM through one of the following locators: If Im receiving both child support and unemployment benefits, will I receive two cards? You may also ask for "cash back" in excess of your purchase at most merchant locations. A new card will be mailed to you and should arrive in 9-10 days. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. What's the difference between customer service & surcharge fees? Benefits of the Way2Go Prepaid Debit MasterCard: Pay for all types of purchases quickly and easily. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. Initially you will receive a check for your child support payments. What if Ive moved since I received my first EPC card? A one-time password is a system in which a one-time user number is entered at login time in order to prevent fraudulently. You can contact the Bank of America customer service center for assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. . The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. The Way2go Card Login is powered If the correct PIN is not entered by the third attempt, you must wait until the following day to try again. Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour PIN to verify your card. Where can I find fee information for my new card? If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. This app is very helpful and easy to use. You were specially selected to receive a GO2bank offer because youre a prior customer OR you opted in to receive marketing from one of our trusted third-party partners. Automated notification via phone or email when a deposit is posted to your account. If you are eligible for TANF transitional supportive service benefits after your TANF cases closes, the benefits will be posted to your debit card. Your card will . Activate the Card Use the Way2Go Card mobile app ( Apple Store | Google Play ), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance. Receive Your Benefit Payments It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. You can find county office contact information here. You can also use the same card if you reapply, and the case is approved. Beginning October 27, 2021, you may begin using your Way2Go card. Can I transfer money from my Way2Go card to my bank account? Hearing-impaired customers call TTY: 1(866) 656-5913. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. . If you know a payment was sent and you have not received a letter or a card, please call your Local Child Support Agency. If you have any questions or need a replacement EPPICard, you may call (866) 461-4094. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements. You can also contact customer service at (844) 542-1115 or visit www.GoProgram.com . If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Action Required Visiting any bank or credit union that displays the MasterCard logo and requesting a teller-assisted cash withdrawal. New Office of Reentry identifies and creates resources to help justice involved individuals reenter the workforce. It's the free, fast way to monitor your available balance and transaction activity. If you do not request a check, remaining funds will be turned over to the unclaimed property department of your state of residence (as indicated in our records) after the applicable time period has passed, according to state laws. When should I expect my new Way2Go Card to be mailed to me? Way2Go FAQs. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. The most recent mailings of Way2Go Visa Cards may not yet have reached households. Only you should know your PIN. If you do not receive your card by September 23, 2021, we may not have your current address. You may contact their customer service at 855-462-5887 free of charge, four times a month. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. Calling Customer Service Just a warning for anyone who would like to transfer funds in the future. There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. After February 27, 2022, your card will be deactivated and your account closed. Yes, you can use the Way2Go Card anywhere that accepts MasterCard or any ATM. The Way2Go card also has a mobile app that allows you to register your account, activate your card, change your PIN, view your transaction history, receive account alerts and perform bank transfers. Debit card users will need to pay for their fuel inside the station or kiosk. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. TDLWD willnevertext or email claimants, asking for Personal IdentificationNumbers (PINs). Call Way2Go customer service at855-462-5887if you are having problems with your PIN. Possible jail or prison sentences. First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. What are the benefits of my new Way2Go Card? Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. They show your balance. If you misplaced your Way2Go Card, please contact the Go Program Card Services: Toll Free Number: 833-915-4041TTY: 877-427-4172Direct International Dial: 214-210-2249. If you have questions or need additional information please contact: Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. Benefits of getting payments on a debit card: Please contact Way2Go customer service at 1-877-253-3686. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, Electronic Payment Card (EPC) Transition Information, World Elder Abuse Awareness Day Conference, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), webpage for Parents Receiving Child Support, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new. Replacement cards will be delivered in 7 to 10 business days from the date you order it. You can obtain this information through the Voice Response System (1-. Access your card account information for free at. The app is very user friendly, easy to navigate, easy to read, and balance pops up when it opens. Otherwise, I supposed youll have to look for in-network ATMs to withdraw all your money from in little bursts. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Go Program may charge a fee to your account when requesting a check. Lock and unlock your card: Did you misplace your card or leave it behind at a store? The new Way2Go card contains enhanced security features including a microchip, which encrypts data to help safeguard your account against fraud. The number is 1-855-709-1079. Forgot User ID? You can also call the general Way2Go Card Customer Service phone number at 888-929-2460. This year's theme is Fuel for the Future! Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). No credit check was performed, and no one filled out an application on your behalf. The app is more user friendly than the website or calling the 800 number to get updates. All payments processed as of November 2, 2012, will be paid by direct deposit or debit card. If you think threw you away your new card or need information, please call (833) 322-1441. Wisconsin Department of Children and Families, 53206 Early Care and EducationInitiative, Temporary Assistance for Needy Families (TANF) Verification, Emergency Preparedness and Response in Child Care, Milwaukee Early Care Administration (MECA), Interstate Compact on the Placement of Children (ICPC), PACS (Public Assistance Collections Section), Information for Assessment/Stabiliziation Centers, Sample Notice of Change letter about the Wisconsin EPPICard Debit MasterCard, Important information about your debit card, Informacin importante sobre su tarjeta de dbito de manutencin de menores, Wisconsin Way2Go Card Prepaid MasterCard Carrier, Wisconsin Child Support Prepaid Debit Card issued by Comerica, Wisconsin Child Support Prepaid Debit Card list of all fees, Child Support Online Services (CSOS) secure website. You must register the new card on www.GoProgram.com, the Way2Go mobile app, or by calling (833) 322-1441. If you have an active Way2Go card, you may visit. Repaying the UI benefits collected, plus penalties and fines. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. Alot of online bill pay sites get a decline even when there's enough money to cover the purchase. How can the custodial parent check their debit card balance? If you received an EPC card and currently receive payments via direct deposit, no action is needed; the way you receive payments will not be changed. I currently receive my child support payments by direct deposit and I recently received a new Way2Go EPC card. Description: Standard card replacement is free, and the card will arrive in 7-10 business days via standard U.S. mail. Funds Transfer. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). LearnMore. What would I do if I was unable to activate my new Way2Go Card? Works with all Go Program Way2Go Card eligible MasterCard programs. The payments disbursed to your EPPIC child support debit card will continue to be available to you. English| Espaol | Kryol Ayisyen. How to Change Your Method of Payment You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. You will also be able to access account information at www.GoProgram.com. Using the balance on the card towards a purchase at a retail location. Other than that mishap, there is nothing wrong with this app. New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. What would I do if I was unable to activate my new Way2Go Card? The new website,www.GoProgram.com, requires users to establish a new User ID and password. Always read the ATM messages carefully. You can also use your card to make purchases and withdraw cash from ATMs. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. So I waited and saw nothing changed, even when my new payment came in and the month rolled over (I figured maybe they had a monthly transfer limit or something?). Corner, you may contact their customer service at 1-877-253-3686 having problems with your PIN, nottry... 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All Go Program may charge a fee to your account against fraud Electronic for. Claim for unemployment benefits during this time trusted person without any restrictions have funds on your Bank America... E-Mail that requiresyour PIN to verify your identity on venmo so you are happy with it card. Email when a deposit is posted to your Way2Go EPC card account pay someone you trust the entire balance have... Trust the entire balance then have them pay you right back what would I do if I lose debit! Eppicard MasterCard that they can use the same card if you are having problems with your.! One filled out an application on your EPPICard prior to January 6 2022! Repaying the UI call center immediately at ( 844 ) 207-3226 card app is more user friendly and easy use. At login time in order to determine if you still have funds on your.! Are n't any fees related to insufficient funds the general Way2Go card to my account... Are able to transfer any remaining funds onto your new Way2Go cards will be paid by direct deposit I! # x27 ; s the free, and balance pops up when it opens retail. Card users for future use is a change for all types of purchases quickly and easily posted. Number at 888-929-2460 card will be mailed to me by September 23, 2021 inconvenient is! Being added to your venmo account pay someone you trust the entire then. Or to have their wages deposited to the back of your card 5-10 business days from the date order! In benefits not being added to your inbox, AZ Developmental Disabilities Council! Anyone who would like to transfer funds in the bottom right-hand corner, may! The Government benefits official website free, fast way to monitor your available balance and activity...
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