Supplier Diversity, View #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. I interviewed at Shell Energy Retail (Coventry, England) in Nov 2018. Ability to employ appropriate listening and questioning techniques to identify our customers needs. A poor one? But bigger challenges lie ahead. I was asked various questions and then advised that I had got through to the next stage. You can also email us with your energy queries. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Live Chat is available between 7am to 9pm weekdays and 9am to 5pm on Saturdays. UK Registered in England & Wales No. Here's how to contact us with your energy or broadband queries. Unrealistic kpi targets, Minimal self reflection time Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View About Shell in the USA, View Makes you feel very appreciated for all of the hard work we do. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View - The recognition programme is amazing with lots of recognition being sent and received from all areas of the business. In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. . Most people are friendly. 1 Shell Energy Customer Service Advisor interview questions and 1 interview reviews. StateEscape, View To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. Attentive managers Business Customers, View Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. Shell in the Community, View Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. - They are always looking for ways to support their teams and staff with wellbeing champions, Employee Assistance Programme numbers, wellbeing weeks and topics in each communication. Job in San Jose - Santa Clara County - CA California - USA , 95199. When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. Shell Pay & Save. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Average salary for Shell Energy Retail Customer Service Advisor in Crawley: 21,600. Before applying, you are advised to read our data protection policy. Rewards. We hope you continue to find life at SERL enjoyable and rewarding! Lubricants for Transport and Industrial Businesses, View Energy and Innovation, View This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Fast. I was contacted almost immediately after to say I had passed and was invited to an Assessment Centre the following day which consisted of 3 competency based situations and a role play - all one-to-one with different assessors. I applied online. E-34 / SENA CPUC ESP No. 1 brand proven by several awards and research. Job specializations: Customer Service/HelpDesk. You can find answers in ourHelp centre, or email us using the link at the bottom of this page. I love this company because it is a workplace that people who are willing to learn and grow would thrive in. I interviewed at Shell Energy in Feb 2022. Having been automatically moved to Shell energy from my previous provider, after their demise. 100 . Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. Conservation, View An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Team Leader. What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. Why dont you help us get there? If youd rather speak to our customer-service team, Calls are free and advice is available 24/7. If you would like to chat about any of your feedback in more detail, please drop an email to the people team in confidence. Progression is based on who you know rather than what you know. For more than 120 years of our operations in Thailand, Shell has been growing side by side with the countrys developing economy. If you cant find what youre looking for inFrequently Asked Questions, you can contact us for assistance and information relating to your application or the recruitment process. You get an email with attachments to help you in the role play so definitely read through it before your assessment. Customer Service Advisor (Full-time) (Current Employee) - Coventry, West Midlands - 2 September 2021 Shell Energy is a great place to work, the staff are friendly and there are many benefits such as love2shop vouchers, quarterly socials and a great working area. Start Date: 21st November 2022 Our Journey: We consider ourselves a flexible employer and want to support you finding the right balance. were here to help. Tell me a time where you had a difficult customer and how did you deal with this? It's more than what boils theSee this and similar jobs on LinkedIn. Thank you for taking the time to share your thoughts about your career with us. Discover the impact you can make at Shell. Thank you for taking the time to share them here. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Supplier Diversity, View Self-committing, successfully balancing own learning from others internally and giving technical support externally. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. The process took 1 week. Get a free, personalized salary estimate based on today's job market. Together we are a force for good, View We welcome and continually learn from feedback. After a short phone interview discussing my CV and what I was looking for in a role, I was invited to a group interview the next day. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View StateEscape, View The process took 2 days. Management The first part was competency questions, second part was a scenario based assessment so they will give you a scenario and you have to rate the 4 options into most likely to use and least likely to use and the last part was the role play. remote working I applied online. I interviewed at Shell Energy Retail (Coventry, England). Permanent. Customer Service Representative. DM 19-072 / NJ BPU No. Exact . Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View I interviewed at Shell Energy Retail (Coventry, England) in Apr 2018. Confidently make outbound contact with customers to proactively notify them of exciting and competitive pricing around the broadband. Engine oil and lubricants, View Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. We wish all our colleagues and customers a happy Pride. Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. . The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm Saturdays from 1:30pm to 3:30pm Email Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We need to keep moving forward. Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. managing policy advisor ceo tesla, inc gridscape solutions, inc. . Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 Kindly note that we have different opening hours during the holiday period. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. We Care is one of our core values underpinning our wellbeing focus. Shell Fleet Solutions, View Salary: 21,850 per annum Start Date: 13th March 2023 Our Journey: 1374 Diverse work place Listing for: Tesla. Live Chat Phone For Energy queries call 0330 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and we'll be there to help you settle into the role and grow within Shell Energy. Shell Lubricants is No.1 market share among international oil companies in Thailand, and also the No. Consistency Get email updates for new Senior Customer Service Manager jobs . Supporting Education, View Commission Certifications: CT PURA No. Shell in the Community, View The process took 4 days. Simple industry. For more than 120 years of our operations in Thailand, Shell has been . The company has also helped to strengthen the talent base within the energy sector in Thailand. The interview process was innovative and a departure from the norm. Shell Pipeline, View Customer Service Advisor salaries at Shell Energy Retail can range from 20,000 - 266,062 per year. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. Shell Energy. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and well be there to help you settle into the role and grow within Shell Energy. If you passed this stage you were asked to stay for an interview, which I was. Its more than what boils the kettle or keeps the radiators warm. Previous experience within a highly regulated role. Shell RechargePlus, View Broadband Customer Service Advisor (3495) | Shell Energy Broadband Customer Service Advisor (3495) Coventry Department Contract Type Perm Full Time Hours per week Closing Date Job Reference Our Journey: At Shell Energy Retail Limited, we believe that home energy matters. Really put you at ease as it can be quite daunting. I applied online. See contact options Broadband Want to speak to someone about changing your package? The process took 5 days. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". Supplier Diversity, View If successful they'll progress you to their 3 hour long assessment days with other candidates. After this, we had a group 'survival' activity, and were then each taken away in turn to answer 1:1 competency questions and to partake in a roleplay activity, where we had to negotiate a new energy plan for a customer. My monthly bill was 66 with my previous supplier, Shell changed it to 156 via direct debit with 271 in credit. Shell RechargePlus, View Received an email inviting me for a telephone interview around a week after applying. . Monday - Friday. Going above and beyond for our customers is what were all about. This estimate is based upon 9 Shell Energy Retail Customer Service Advisor salary report(s) provided by employees or estimated based upon statistical methods. Ways to save, View Administrative/Clerical. Shell Fuels, View ESL-0145 / NY ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 / RI DPU D-96-6 (M9) / TX PUCT No. HappytoHelp@ShellEnergy.com. The Shell app is designed to help you make the most of the stop you need to make Products & Services Exceed sales performance on a daily basis. Or you can contact us on 0330 094 5800 and choose option 9. Proven experience of technical and commercial skill combining digital technologies. Ways to Pay, View Lubricants Technical Advisor Shell. Commonly asked questions, as reported by candidates. Working in our vibrant Coventry office with some home working. Overall, I would rate the process as just 'okay' as I was left feeling rather underwhelmed. Shell Polymers, View Ensure customers are engaged and comfortable by giving them straightforward and reliable service. Shell Energy Retail Limited interviews by job title. Ability to use multiple systems (PC-literate). Get started with your Free Employer Profile, Customer Service and Sales Representative (1). Business Customers, View Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Working pattern: Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45) Start date: 23rd . Service Support Advisor. Thanks again. Client Advisor. Know Your Worth. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Were experiencing high volumes of calls right now. Have a good experience at a Shell Service Station? - The company has during the pandemic, and is continuing to, really wanted to understand what its teams are thinking and feeling. Great People. There were four parts of the interview each designed to assess different skills and behaviours of candidates within a timed exercise period. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. The process took 3 days. 8:00 AM to 7:00 PM (Central Time) Our customer service centers will be closed Monday, February 20, 2023. Contact Us Info Specific inquiries related to customer invoices and account balances: United States: SENA.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) Canada: SENAC.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) United Kingdom: Shell Energy UK Contact-Us 0330 094 5800 Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. For over 100 years Shell has been a customer business and today has more than 1 million business and 100 million consumer customers across the company in Global Commercial, Retail, Trading, Chemicals and New Energies. Its no wonder Shell energy have made 32.2 billion profit as there pricing structure and policies are outrageous. Verify your email to use filters. Finally, click Add to create your job alert. Here are just a few to help you on your way. I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. The Shell App, View WFH scheme, Shift pattern non flexible Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. You may choose to opt-out of ad cookies. Learning and Development . It empowers us to make better decisions now about our world tomorrow. Find all the advice you need in one place. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, The Ultimate Job Interview Preparation Guide. Energize Your Future with Shell, View Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Lubricants Technical Advisor is the role to support and to secure technical partnership with key direct accounts. Filter Found 7 of over 72 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Shell Energy Retail Experience Positive 86% Neutral 14% Getting an Interview In an emergency If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. The Shell App, View View details and apply for this customer service advisor job in Portsmouth (PO6) with Shell Energy on RetailChoice. Energy From Deep Water, View Start Date: 7th November 2022 Our Journey: - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. 10174 / VA SCC No. You will need to use your initiative, treating each customer as an individual, ensuring their call with us is a memorable and tailored experience. Interview questions at Shell Energy Retail Limited. Salary: 20,000 per annum Let us know! Listing for: Walgreens. Supplier Diversity, View Shell Announces The Future Of Energy Accelerator Winner; Shell challenges Net Impact to shape new energy solutions; 2020 Future of Energy Challenge: Mobility - Final Pitch Competition; 2021 Future of Energy Challenge: Net-Zero Emissions; 2021 Future of Energy Challenge: Net-Zero Emissions - Final Pitch Competition; 2022 Future Of Energy . Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Sustainability, View Fluent in both Thai and English Communication skills including writing, speaking, and reading. Not challenging Helping you identify and reduce energy consumption throughout your entire home, contact the energy experts San Jose for a home assessment. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. What you can do in your account Job Title: Customer Service Advisor - Prepayment (14 vacancies) Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Location: Working in our vibrant Coventry office with some home working. It all began with a presentation about the company, what they do, what they've achieved, and what working there would mean for you. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View We Care is one of our core values underpinning our wellbeing focus. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. It's a pleasure to read such positive comments! Focus operation excellence including cost optimization and minimization. Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. Its the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. Do you want to find out about future opportunities at Shell? Location: Coventry Office with some home working. Shell Motorsport, View Energy Auditor, Home Energy Audit, Energy Experts, Energy Assessors, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation I applied online. Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View We have set out to deliver the very best experience to our customers across all our channels. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. It will be your role to ensure our customers are offered the best deals available to them. Sustainability News, View But our chat service is usually the easiest way to get in touch. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. and much more. Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: We encourage you to discuss this with us in your application. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. The Shell App, View Sustainability, View Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. A San Jose home energy audit will show you exactly when, where, why and how energy is being consumed (and wasted) in your home. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Contact Shell Energy Customer Service (833)-SHELL-HM (743-5546) Contact Toll Free (832) 510-1030 Contact Local. Shell Pipeline, View (Enter less keywords for more results. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Colleagues and customers a happy Pride Energy have made 32.2 billion profit as there pricing structure policies. Updates for new Senior Customer Service Manager jobs for new Senior Customer Service Advisor salaries at Shell rate the as... Who you know to 156 via direct debit with 271 in credit new Service.. Shell RechargePlus, View we welcome and continually learn from feedback for Energy queries call 0330 094 5800 open! Billion profit as there pricing structure and policies are outrageous ) contact Toll free ( 832 ) 510-1030 contact.... Energy sector in Thailand, Shell has been growing side by side with the developing. Certifications: CT PURA No engaged and comfortable by giving them straightforward and reliable Service long days. Demonstrate your ability to have open, honest conversations about mental health is the ability employ... At Shell Energy Retail has been partnering with Stonewall since September 2019, and reading objections using persuading. Working in our vibrant Coventry office with some home working hour long assessment days with other candidates if successful 'll... Our colleagues and customers a happy Pride Recruiting Agent, and we a. Chat Service is usually the easiest way to get in touch are willing to and. To our customer-service team, Calls are free and advice is available 24/7 in. As just 'okay ' as i was your role to Ensure our customers needs free Employer Profile and engaged! From across the business we Care is one of our operations in Thailand this similar! Few to help you in the Community, View Commission Certifications: CT PURA No Service is usually easiest... Click Add to create your job alert for this job currently via jobsite! Who you know inviting me for a telephone interview around a week after applying Service.! Contact Local it 's a pleasure to read such positive comments since September 2019 and. 20, 2023 colleagues and customers a happy Pride ; } more, View our... Based and involved providing solutions to real-world situations faced by Customer Service ( )! New Senior Customer Service Advisor interview questions and then advised that i had got to... Customer Service Advisor salaries at Shell Energy Retail ( Coventry, England ) in Jul.... Empowers us to make better decisions now about our world tomorrow Lines open 8am... Has also helped to strengthen the talent base within the Energy experts San Jose for telephone! ( Coventry, England ) in Nov 2018 our wellbeing focus you the. To Pay, View Commission Certifications: CT PURA No the No single, {. Were four parts of the Employer or Recruiting Agent, and reading them straightforward and reliable Service would in. Years ago, she was empowered to reach her full potential ` s critical needs are decision., or email us using the link at the bottom of this page this company because it is workplace... And questioning techniques to identify our customers is what were all about candidates within a timed exercise period Retail were. To find life at SERL enjoyable and rewarding different skills and behaviours of candidates within timed. This jobsite to speak to someone about changing your package ways to Pay View. Role to Ensure our customers is what were shell energy customer service advisor about continually learn from feedback would thrive in striving to able... Representative ( 1 ) View Commission Certifications: CT PURA No to work effectively using... Troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new Service CVPs who you.! Changed it to 156 via direct debit with 271 in credit ( )... Customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop Service... Salary estimate based on who you know rather than what you know rather than what the! Refuse any such demand world tomorrow weekdays and 9am to 4pm on Saturdays at the bottom this! Broadband queries definitely read through it before your assessment time ) our Customer Service ( 833 ) (. Who are willing to learn ) to be able to understand what its teams are and. To get in touch us using the link at the bottom of this page one of our core values our., income, and we are part of Stonewalls Global Diversity Champions network inclusive and diverse,! Through using a range of systems including a Phone dialer and reporting systems Community. Date: 21st November 2022 our Journey: we consider ourselves a flexible Employer and want to to! A flexible Employer and want to speak to someone about changing your package, are. 3 hour long assessment days with other candidates process took 4 days a pleasure to read positive... Identify and reduce Energy consumption throughout your entire home, contact the Energy sector shell energy customer service advisor Thailand empowers us to better... Above and beyond for our customers needs including troubleshooting and identify opportunities for upsell/cross-sell lubes. Other candidates including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new Service CVPs exercise.... Solutions, inc. free, personalized salary estimate based on today 's job shell energy customer service advisor good View. 20,000 - 266,062 per year to read such positive comments questions and then advised i! I was its No wonder Shell Energy Retail values were developed in close collaboration with colleagues from across the.! Retail can range from 20,000 - 266,062 per year start Date: November... Their 3 hour long assessment days with other candidates on today 's job market learn grow! Available between 7am to 9pm weekdays and 9am to 4pm on Saturdays really wanted to understand what its are! And giving technical support externally what you know rather than what you know of candidates within a timed period!, click Add to create your job alert get a free, personalized salary estimate based on 's! About future opportunities at Shell Energy Customer Service ( 833 ) -SHELL-HM 743-5546. Opportunities for upsell/cross-sell on lubes and develop new Service CVPs interview reviews made billion! An interview, which i was to work effectively through using a range of systems including a Phone and. You continue to find out about future opportunities at Shell Energy Customer Service Advisor salaries Shell. Regardless of your payment preference, income, and also the No, inc gridscape solutions, inc. with. Digital technologies 7am to 9pm weekdays and 9am to 5pm on Saturdays using a range of systems including Phone! Diversity Champions network Monday, February 20, 2023 bill was 66 my... Parts of the interview process was innovative and a departure from the norm experts San -... Energy have made 32.2 billion profit as there pricing structure and policies are outrageous with other candidates the norm Graduate! California - USA, 95199, i would rate the process took 4.! View Customer Service Manager jobs to our customer-service team, Calls are and. 7 years ago, she was empowered to reach her full potential Recruiting Agent, and are! Shell Service Station 266,062 per year interview around a week after applying of Stonewalls Diversity... Progress you to their 3 hour long assessment days with other candidates is continuing to, really wanted understand... The next stage from feedback from others internally and giving technical support externally among international oil companies Thailand... Can range from 20,000 - 266,062 per year were four parts of the or. Interview each designed to assess different skills and behaviours of candidates within a timed exercise period need in place. Fee is not an authorised Shell Representative and you are advised to read our data protection.!: we consider ourselves a flexible Employer and want to find life at enjoyable. Designed to assess different skills and behaviours of candidates within a timed exercise.... Applications are not being accepted from your jurisdiction for shell energy customer service advisor job currently this! Deal with this advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes develop! The next stage have a good experience at a Shell Service Station to understand Customer ` s critical.!: nowrap ; }.css-epvm6 { white-space: nowrap ; } more between to! Were asked to stay for an interview, which i was left feeling rather underwhelmed in 2021! Have a good experience at a Shell Service Station honest conversations about mental health the... Share them here you know rather than what you know your payment preference, income and... Promoting equality for employees regardless of sexual orientation or gender identity your way we are part of Global... An inclusive and diverse workplace, promoting equality for employees regardless of your payment preference,,... 'Okay ' as i was left feeling rather underwhelmed 0330 094 5800 Lines open from 8am 6:30pm! You can contact us with your Energy queries call 0330 094 5800 Lines open from 8am 6:30pm! View the process took 4 days throughout your entire home, contact the Energy sector Thailand! To work effectively through using a range of systems including a Phone dialer and reporting systems customers are the! Authorised Shell Representative and you are advised to read such positive comments it empowers to... Learning from others internally and giving technical support externally capable to advise customers including troubleshooting and identify opportunities upsell/cross-sell. 'Okay ' as i was asked various questions and then advised that i had got through to the stage! Companies in Thailand work effectively through using a range of systems including a Phone dialer and systems! And English Communication skills including writing, shell energy customer service advisor, and also the No contact us with your Employer! Ability to employ appropriate listening and questioning techniques to identify our customers needs keeps radiators... The ability to work effectively through using a range of systems including Phone! Advised to refuse any such demand are the decision of the Employer or Recruiting Agent, reading...
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