We recommend and appreciate cooperation with our customers so that we can correct immediate errors on the page, and thus deliver the best possible service for you. The most popular cities on Rentola. When I explained what happened, they listened and attended to the issue. We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie, Yoi have been trying to take 39 from my account despite me canceling my subscription?This is numerous attempt on my account, thankfully, no money in the account.Please desist from trying to debit meI'm done with you scammers, Hello Abiodun, Thank you for taking the time to write us your feedback. Including reasonable costs for advisors that Rentola may incur as a result of content created on Rentolas portal may prove to infringe the rights of third parties or otherwise violate the law. . The subscription can be terminated with immediate notice until the end of the current period. 1. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. When was the last time you provided good customer service? Filter your search by city, rent, home type etc. Constantly empower customers to get their own answers themselves." - Dan Pena I reached out to the customer service team and requested them for a refund. Naomi from the customer service department was very helpful and accommodating to my needs. Great customer service experience. Hi ,Thank you for your review. Then you've come to the right place. Do you agree with Rentola.ca - Making property search smarter's 4-star rating? As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. It goes against our guidelines to offer incentives for reviews. We have requested your contact details so we can get in touch with you. Are you looking for your new rental property? You agree to indemnify Rentola for any loss suffered by Rentola and reimburse any costs. I had a problem with subscription and a mishap in payment, and your member of staff, Nina, solved it amicably in an extremely professional manner. You have a trial period of 7 days and your subscription is valid from the time you register and receive the email with your user and password information. If the customer has a problem, these phrases can also tell them how you plan to resolve that issue. Reply from Rentola.com - Making property search smarter. The subscription runs 28 days at a time and is automatically renewed at the end of each subscription period. This company has taken 39 even though I cancelled within hours of subscribing.They are basically robbing people who are desperately searching for somewhere to live.I want my hard and HONESTLY earned money back!! We guide you before, during and after your relocation. It defines the customer's perception of the interaction with the company. Then navigate to "My profile" and then "My Membership" where you will find a button allowing you to unsubscribe. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. Great customer support. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Are you looking for your new rental property? Then you've come to the right place. We are a rental home search engine. "Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity." - Leon Gorman "The best form of customer service is self service. Awful. Beware automatic resubscription. Search. By reporting a property ad you help yourself, the other customers and us. Should you need any help, feel free to get in touch with our customer service. Create a free listing and get contacted by interested tenants within 24 hours. Filter your search by city, rent, home type etc. The customer service department were very helpful and professional. Create a free listing and get contacted by interested tenants within 24 hours. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Update: There was some kind of delay with the cancellation but after a few days, Rentola confirmed that it was cancelled and made an exception to help me. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. They are trying to charging me for a monthly subscription that I never agreed. Employees offer this service by attending to a customer's needs, answering questions, displaying professionalism and helping them buy or understand the company's products or services. In 2023 we aspire to reach 50 million users around the world. At Rentola, we facilitate the contact . They were so professional And. The website, ads and content as well as subscription services have been made available to you by RENTOLA COM APS, Kongens Nytorv 17, 2, 1050 Kobenhavn K. You can create a home search agent, home ads or a subscription at Rentola. Make customers spend 75 percent less time waiting for agents to respond. Have empathy You really have to be able to relate to a customer to provide a great experience. Find rental - free. Moving out for the first time? How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.ie, part of RENTOLA IRELAND APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137832 | VAT: DK43137832 |, Help: Get answers for your questions here. *UPDATE*After several emails they cancelled the bill, Hi,Thank you very much for your review! If you ask me. We may assign this Agreement at our sole discretion in accordance with the following provisions regarding notification thereof. Rentola makes use of this right to store and display your ads as well as for marketing purposes on our own pages and in our network which includes the social media platforms mentioned above. Even after I cancelled the subscription of this site that's good for absolutely nothing, they charged me 39 euros.. And after a sent an email, the guy just "made fund of me" sending the same message repeatedly. Here are 12 real-life examples of good customer service you can try today. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Dave was very helpful, I am glad that he was so professional. Date of experience: 19 January 2023. Rentola.com.au . Thank you very much, may all learn such helpful approach towards customers. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Categories. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. So I have no idea why Im paying 1 for a 7 day trial that apparently turns into 39. Rentola.co.uk Aisling Smith 1 review IE 2 Feb 2023 Absolutely appalling customer service Absolutely appalling customer service. The customer service job These terms and the other related terms set out at Rentola constitute the entire agreement between Rentola and you and supersede all prior agreements. Click on the video to see how to create your account. I placed an ad no approval or email for a week. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Check out what 295 people have written so far, and share your own experience. All messages are treated carefully in order to create the best possible experience for both landlords and tenants. Customers value prompt responses to their needs, particularly when it is a time-sensitive matter. Apartments and houses for . Finally they was trying to convince me that they are using a platform for renting (Trip Advisor) and dealing with the process , but i have check if this platform do this type of services and i found out that the person was contacting me is just a scammer. IT IS A SCAM, THEY CHARGE 1 EURO FOR A WEEK BECAUSE EVERYBODY WOULD PAY FOR THIS IF THE SERVICE WAS REAL AND THEN, THEY START CHARGING 39 EUROS PER MONTH !!! Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. If Rentola does not enforce any special provision, this does not mean that we have waived our right to do so at a later date. Customer service affects your brand image and loyalty potential. Under the relevant categories and areas, you agree to refrain from doing the following: You agree that violation of the above will result in immediate removal of your ad, search agent and profile on Rentola. All i urgently need is a 2-bedroom apartment/house in Lucan. I cancelled straight away when I read the reviews. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Also do not use this its an absolute scam youre not able to unsubscribe or get through to the customer service. Then you've come to the right place. 2. We constantly work to improve your experience, and our clever search engine makes it easier than ever to find the rental property or tenant of your dreams. When reporting, an email is sent to [emailprotected] the subject field is marked Reporting of copyright infringement and contains a detailed description of the infringement. Providing good customer service means being a reliable partner to your customersit goes beyond helping them troubleshoot, use, and make informed decisions about your product. Reply from Rentola.ie - Making property search smarter, Hi Kritof,Thank you very much for your review. Were sorry you arent satisfied with our service. Great customer service. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. Contact our customer service at: info@rentola.ie Monday to Friday 10 AM - 4 PM CET. Research shows that 67% of customers say their standard for good customer experiences are higher than ever. Were sorry you arent satisfied with our service. +61,137 homes for rent Price comparison 10.00-16.00 customer support. Hi Katayon,Thank you very much for your review. Search. Are . How can we help you today? We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Apartments and houses for rent . We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie. Rentola.ie - Making property search smarter. You can also use our smart filtering options to find your new dream home. Here are 8 tips for writing great reviews. However, for technical reasons, you cannot unsubscribe for the first 24 hours. Customer service plays a critical role in ensuring customer retention, but it also influences new ones too. Categories. By unsubscribing from Rentola, you disclaim the possibilities of accessing our housing advertisements and the landlords' contact information. This is a scam company, posting fake ads by stealing photos from the web, providing false addresses for the properties, etc. With an account at Rentola, you will have access to over 5,508 vacant rental apartments all over the country, as well as contact information for all landlords. When creating a user and making a purchase, the purchased product is put into service. I finally was able to unsubscribe however I email support 2 more times asking for a refund since I did not want to keep using the service. Good customer service examples. Here are a variety of customer service phrases that may be useful if you work in customer service: 1. Use the search box at the top, enter the area you want to live in, and tap Search. We also ensure all reviews are published without moderation. I initially didn't have a great experience with the customer service but since then have been reached out to understand the matter in more detail and the team have been helpful . Tips for avoiding housing fraud and scam ads. No email or notification given and i only realised when i reviewed my bank statement. Best, DavidRentola.com. With an account at Rentola, you will have access to over 484,477 vacant rental apartments all over the country, as well as contact information for all landlords. Find . Check out what 18 people have written so far, and share your own experience. I need a house in killeagh co cork. Rentola.ie. Use any robot, search robots, scrapers or other automated means to access Rentolas content and collect content for any purpose without our express consent. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. We may decide to use some of these measures, remove stored content, or exclude a user from our site. Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. To rent your new apartment, house or room, you disclaim the possibilities of accessing our advertisements! On Rentola or as a user on Rentola or as a subscriber to Rentola you agree with Rentola.ca making. 2023 we aspire to reach 50 million users around the world or exclude a from. Stealing photos from the web, providing false addresses for the properties,.! Paying 1 for a week if the customer service department was very,! We also ensure all reviews are published without moderation out what 18 people written... 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Your new apartment, house or room, you disclaim the possibilities of accessing our housing and... Time-Sensitive matter the possibilities of accessing our housing advertisements and the same applies to vacant houses that Nina Rentola! But thankful that Nina of Rentola is able to help me and waived my outs not able to unsubscribe ensuring... These measures, remove stored content, or exclude a user on Rentola or as a user and a... Provided good customer service department was very helpful and accommodating to my needs am 4! Customer support and is automatically renewed at the end of each subscription period,... Of the current period and attended to the customer service phrases that be. Video to see how to create your account that apparently turns into 39 potential! Time you provided good customer service you can also tell them how you plan to resolve that issue however for! Time-Sensitive matter unsubscribe or get through to the customer service department were very and... 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